Inside Sales Associate

We are looking for a sharp, energetic, and customer-focused Associate Inside Sales to join our Intracity Logistics business. The role will involve managing customer relationships, driving retention and growth, and identifying opportunities for upselling and cross-selling through effective inside sales.

The ideal candidate should have strong communication skills, a sales mindset, and the ability to build meaningful customer relationships while working in a fast-paced environment.

What You’ll Do

• Manage a portfolio of customers and build strong, long-term relationships.
• Drive customer retention and engagement through regular follow-ups and proactive account management.
• Handle inbound and outbound sales calls to generate business opportunities.
• Identify customer needs and recommend relevant Delhivery solutions.
• Drive upselling and cross-selling opportunities within existing accounts.
• Work closely with customers to understand their requirements and ensure a positive customer experience.
• Support customer success by resolving queries and coordinating with internal teams for timely closure.
• Maintain accurate customer and sales information and track opportunities through the sales funnel.
• Meet defined sales, retention, revenue, and customer engagement targets.
• Continuously identify opportunities to improve customer experience and business growth.

• 0–3 years of experience in inside sales, account management, customer success, relationship management, telesales, or a similar customer-facing role.
• Freshers with excellent communication skills and a strong interest in sales may also be considered.
• Excellent verbal and written communication skills.
• Confident in handling inbound and outbound calls and engaging with customers.
• Strong relationship-building and customer-handling skills.
• Good sales orientation with the ability to upsell and cross-sell.
• Sharp, proactive, and target-oriented with strong problem-solving abilities.
• Comfortable working in a fast-paced, high-growth environment.
• Basic proficiency in MS Office/Google Workspace and CRM tools
• Prior experience in logistics, e-commerce, D2C, or B2B sales will be an added advantage.

• Perform core duties associated with the Inside Sales Associate position at Delhivery
• Collaborate effectively with team members and management to achieve departmental goals
• Contribute to a positive and productive work environment in Chandigarh, India
• Meet and exceed the performance targets set by Delhivery
• Communicate proactively about project progress and any obstacles
• Continuously improve skills and stay up to date with industry best practices

• Competitive salary package commensurate with experience
• Performance-based bonuses and incentives
• Supportive and inclusive work environment at Delhivery
• Opportunities for career growth and professional development
• Work with a talented and motivated team in Chandigarh, India